Privacy Policy

This website and the Xcanbot brand are operated by XCAN ROBOT PTE. LTD.

Last updated: 23 September 2026

1. Introduction

XCAN ROBOT PTE. LTD. ("we", "us", "our", or the "Company") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit the Xcanbot website, place a reservation or subscribe to our newsletter, submit a contact or inquiry form, or otherwise interact with us (collectively, the "Service").

By accessing or using the Service, you consent to the data practices described in this Privacy Policy. If you do not agree with these practices, please do not use the Service.

2. Information We Collect

2.1 Information You Provide

• Email address — when you sign up for our newsletter or reservation.
• Contact details — such as your name, email address, and message when you submit an inquiry through our contact form.
• Order information — billing, shipping, and payment details when you place a pre-order or purchase.

2.2 Information Collected Automatically

When you visit the Service, we and our service providers may automatically collect certain technical and usage data, including your Internet Protocol (IP) address, device type and identifiers, browser type, operating system, pages viewed, referring URLs, and time spent on the Service.

2.3 Information Collected via Cookies

We use cookies and similar technologies to operate the Service, remember your preferences, and analyze traffic. You can control cookies through your browser settings; disabling them may limit some functionality.

3. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide customer support.
• Process and fulfil pre-orders, orders, and payments.
• Send you reservation updates, the Kickstarter launch link, product updates, and early-bird offers you signed up to receive.
• Improve and optimize our Service, products, and communications.
• Detect, prevent, and address technical issues, fraud, or abuse.
• Comply with applicable legal, regulatory, and tax obligations.

4. Legal Basis for Processing (GDPR)

Where the General Data Protection Regulation (GDPR) applies, we process your personal data on the following bases:

• Your consent (e.g., for marketing emails you requested).
• Performance of a contract with you (e.g., to process your order).
• Our legitimate interests in operating and improving our business.
• Compliance with a legal obligation.

You may withdraw your consent at any time using the unsubscribe link in our emails or by contacting us.

5. Cookies

The Service uses the following categories of cookies: strictly necessary (essential functionality), performance and analytics (understanding how the Service is used), and functionality (remembering preferences). We do not use cookies for targeted advertising without your consent where consent is required.

6. How We Share Information

We do not sell your personal information. We may share it with:

• Service providers — trusted third parties who help us operate the Service, process payments, deliver orders, or provide analytics, acting on our behalf and under contractual confidentiality obligations.
• Legal authorities — where required by law, court order, or to protect our rights, safety, or property.
• Business transfers — in connection with a merger, acquisition, sale of assets, or similar transaction, subject to the protections of this policy.

7. International Data Transfers

Your information may be transferred to and processed in jurisdictions outside your country of residence, including Singapore and the United States. We take reasonable measures to ensure such transfers comply with applicable data protection laws and are protected by appropriate safeguards.

8. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes described in this policy, to comply with legal obligations, to resolve disputes, and to enforce our agreements. You may request deletion of your data at any time, subject to legal retention requirements.

9. Your Privacy Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of your personal information.
• Restrict or object to the processing of your data.
• Request data portability.
• Withdraw consent to marketing at any time.
• Lodge a complaint with your local data protection authority.

To exercise any of these rights, contact us at team@xcanbot.com.

10. Security

We implement reasonable technical, organizational, and physical safeguards designed to protect your personal information. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

11. Children's Privacy

The Service is not directed to children under the age of 16, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can delete it.

12. Third-Party Links

The Service may contain links to third-party websites that we do not control. We are not responsible for the privacy practices or content of those websites. Please review their privacy policies before providing any personal information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Material changes will be indicated by updating the "Last updated" date above. Continued use of the Service after any change constitutes acceptance of the revised policy.

14. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact:

XCAN ROBOT PTE. LTD. 25 SEAH STREET, #02-01, SINGAPORE 188381 Email: team@xcanbot.com